Fractional IT support, Microsoft 365 setup, and security hardening — from a senior service desk analyst who's spent 10+ years keeping hospital-scale systems running, now available for businesses too small to need a full-time hire.
Every engagement starts as a ticket — a plain description of what's wrong, and a clear plan to fix it.
Ongoing remote helpdesk for your team — device troubleshooting, network and printer issues, account and access management. Billed hourly or as a monthly retainer.
New tenant setup, Entra ID identity & access management, Exchange email configuration, and security hardening — configured right the first time, not patched together.
Plain-language IT runbooks and SharePoint-based onboarding guides your team will actually open and use — built from 10+ years of writing training material that stuck.
Rolling out Microsoft Copilot or AI agents this year? Get access, guardrails, and governance set up correctly from day one — before it becomes a mess to untangle.
Windows, Mac, and iOS support under one roof, plus Mobile Device Management (MDM) setup so lost or stolen phones and laptops don't become data breaches.
Tell me what's going on — no jargon required. A phone call works just as well as a form.
I review your setup and give you a clear, fixed quote — no surprise hourly overruns.
I resolve the issue and leave you with documentation your team can actually follow.
Move to a monthly retainer whenever you want ongoing peace of mind instead of one-off fixes.
Senior Service Desk Analyst at a major healthcare system — trusted daily with systems where downtime isn't an option.
CompTIA A+ & Google IT Certified, with hands-on Microsoft 365 and Azure administration experience.
Real security tooling experience — Rapid7 vulnerability scanning and Microsoft Entra ID identity management, not just theory.
Cross-platform support — Windows, Mac, and iOS, so your team isn't stuck if someone's not on a PC.
Trained and mentored 10+ analysts, and wrote the onboarding materials still used by the team today.
Known for patience and clear explanations — you'll understand what happened and why, not just get a bill.
"I don't disappear once the invoice is sent. If something breaks again next month because of what I set up, that's on me to fix — not you to figure out."
Describe the problem in your own words — I'll follow up within one business day with next steps.